Privacy Policy | Moss AI Group

Moss AI Group ("Moss AI Group," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mossaigroup.com or submit an inquiry through our contact form.

By using our website or submitting your information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your contact information.

1. Information We Collect

We may collect the following types of information:

Information You Provide to Us

Full name and business name
Email address
Phone number (including mobile number for SMS communications)
Details about your business or inquiry submitted through our contact form

Information Collected Automatically

Browser type, operating system, and device information
IP address and general geographic location
Pages visited and time spent on our website
Referring URL and navigation patterns

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiry and schedule strategy calls
Communicate with you about our services via email, phone, or SMS
Send appointment reminders, service updates, and follow-up messages
Improve our website and service offerings
Comply with applicable laws and regulations
Prevent fraud and protect the security of our services

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: We work with trusted third-party vendors (e.g., CRM platforms, email delivery services) who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. SMS Messaging & Communications

Moss AI Group uses SMS (text message) communications to respond to inquiries, confirm appointments, and send service-related updates to contacts who have expressly consented to receive them.

How We Obtain Consent

We only send SMS messages to individuals who have provided their mobile phone number and explicitly opted in by checking the SMS consent checkbox on our contact form. By checking that box, you agree to receive SMS messages from Moss AI Group. Consent is not a condition of purchase.

Types of SMS Messages We Send

Responses to inquiries you submitted through our website contact form
Appointment confirmation and scheduling messages
Appointment reminders prior to scheduled calls or meetings
Service update notifications related to your onboarding or active services
Follow-up messages related to your ongoing relationship with Moss AI Group

Message Frequency

Message frequency varies based on your inquiry and the nature of our communications. You may receive multiple messages during an active inquiry or onboarding process.

Message & Data Rates

Message and data rates may apply. Standard carrier rates for SMS messages apply based on your mobile plan. Moss AI Group is not responsible for any charges incurred from your wireless carrier.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. You can re-opt in at any time by replying START or by contacting us directly.

How to Get Help

For help or more information about our SMS program, reply HELP to any message you receive, or contact us directly at hello@mossaigroup.com.

No Sharing of Phone Numbers

We do not sell, rent, share, or otherwise disclose your mobile phone number to third parties for their own marketing purposes. Your phone number will only be used to communicate with you directly regarding your inquiry and our services.

Summary of SMS Terms

Only opt-in contacts receive SMS messages
Message frequency varies
Message & data rates may apply
Reply STOP to opt out at any time
Reply HELP for assistance
We do not share your phone number for marketing purposes
Carrier is not liable for delayed or undelivered messages

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites, including Calendly for appointment scheduling. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Your Rights & Choices

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to certain exceptions
Opt out of SMS communications at any time by replying STOP
Opt out of email communications by using the unsubscribe link in any email

To exercise any of these rights, contact us at hello@mossaigroup.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Moss AI Group
Houston, TX
Email: hello@mossaigroup.com
Website: mossaigroup.com